Chip R. Bell

renowned authority on customer loyalty and service innovation

Chip R. Bell is a renowned authority on customer loyalty and service innovation. Global Gurus in 2019 ranked him for the fifth year in a row in the top three keynote speakers in the world on customer service.

He is the author of nine national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service, Service Magic and Customers as Partners.  His books have been translated into over a dozen languages.  His newest book is the award-winning, best-selling book Kaleidoscope:  Delivering Innovative Service That Sparkles released in 2017.

Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, and Fast Company.  He has served as trainer or consultant to some of the most customer-centric companies in the world including The Ritz-Carlton Hotel Company, USAA, AMEX, Southwest Airlines, Cadillac, Cracker Barrel, True Value Hardware and Ultimate Software.